pioner Platform Privacy Notice

This page describes what we collect when you use pioner and how we keep that data protected. We at pioner collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with applicable regulations. We do not sell your data to third parties, and we encrypt all sensitive information stored on our servers.

When you open a pioner account, you provide your name, email, phone number, and date of birth. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, we record the transaction details and your payment method. We use this information solely to credit your account, process withdrawals, and detect fraudulent activity. Our pioner team never shares your payment details with unrelated third parties.

We are transparent about how we handle your data. This notice explains our collection practices, your rights, and how to contact us if you have privacy concerns.

What Data We Collect on pioner

We collect personal information in several categories when you use pioner. First, we collect account information: your full name, email address, phone number, and date of birth. This data is required to create your pioner account and verify your identity before your first withdrawal.

Third, we collect gameplay and account activity data. We record your wagers, game outcomes, balance changes, and login history on pioner. This data helps us detect unusual account activity, prevent fraud, and resolve disputes if you contact our support team.

Fourth, we collect technical information. Our pioner servers log your IP address, device type, browser version, and network connection details. This helps us optimize performance, troubleshoot technical issues, and maintain platform security.

Account data

Name, email, phone, date of birth collected when you register on pioner

Payment data

Transaction ID, amount, timestamp, and payment method recorded on pioner for deposits and withdrawals

Gameplay data

Wagers, outcomes, balance history, and login records stored on pioner servers

Technical data

IP address, device type, browser version logged by pioner for security and optimization

How We Use Your Data on pioner

We at pioner use your data for specific, legitimate purposes. We use your account information to verify your identity, prevent duplicate accounts, and comply with Indonesian regulations. We use your payment information to process deposits and withdrawals, detect fraudulent transactions, and maintain accurate account balances. We use your gameplay data to resolve disputes, investigate complaints, and ensure fair play across our sportsbook, live-dealer tables, slots, and esports markets.

We use your technical data to maintain pioner platform stability, optimize performance for mobile devices, and identify security threats. We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to advertisers, data brokers, or unrelated third parties.

During major holidays like Idul Fitri and Idul Adha, our pioner team may review account activity to detect fraud patterns. During Imlek and Nyepi, we maintain standard data-protection practices. We do not share your data with external parties except as required by law or to process your payment requests through our payment partners.

Third-Party Processors and Data Sharing on pioner

We at pioner work with third-party payment processors to handle deposits and withdrawals. When you fund your pioner account via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those payment providers receive your transaction details directly. We do not control how those providers handle your data; we recommend reviewing their privacy policies separately.

Our pioner servers may sit outside your jurisdiction. We maintain encrypted backups in secure data centres to protect against data loss. We do not share your personal information with live-dealer studios, slot game providers, or esports data partners; they receive only anonymized gameplay statistics.

If we are required by law to disclose your data—such as a court order or regulatory investigation—we will comply with that legal requirement. We will notify you of such disclosure unless we are legally prohibited from doing so.

Your Rights Regarding Data on pioner

You have the right to access your personal data on pioner. Log into your account and review your profile information, payment history, and account activity. You can update your email address and phone number at any time through your pioner account settings.

You have the right to request deletion of your pioner account and associated data, subject to legal retention requirements. If you wish to delete your account, contact our support team via live chat or email. We will process your request and delete your data within a reasonable timeframe, except where we are required by law to retain it.

You have the right to object to certain data processing. If you believe we are using your data inappropriately, contact our support team. We will review your concern and respond within a reasonable timeframe.

• 1
  Access your dataRight

  Log into pioner and review your profile, payment history, and account activity at any time

• 2
  Update your informationRight

  Change your email or phone number in pioner account settings whenever needed

• 3
  Request account deletionRight

  Contact pioner support to delete your account and associated data, subject to legal retention

• 4
  Object to data useRight

  Contact pioner support if you believe your data is being used inappropriately

Cookies and Tracking on pioner

We at pioner use cookies to maintain your login session, remember your preferences, and analyze how you use our platform. Essential cookies are required for pioner to function—they store your session token so you remain logged in as you navigate between sportsbook, live-dealer, slots, and esports sections. We do not use cookies to track you across unrelated websites.

You can disable cookies in your browser settings, but doing so may prevent pioner from functioning properly. We do not use third-party tracking pixels or analytics services that profile you across the internet.

How Long We Keep Your Data on pioner

We at pioner retain your account data for as long as your account is active. If you close your pioner account, we retain your data for a minimum of five years to comply with Indonesian financial regulations and to resolve any disputes that may arise. After that retention period, we delete your personal information unless we are required by law to keep it longer.

We retain payment transaction records for seven years in accordance with standard financial record-keeping practices. We retain gameplay and account activity logs for two years after your last login on pioner, then delete them unless a dispute is pending.

How We Protect Your Data on pioner

We at pioner use industry-standard encryption to protect your personal information. All data transmitted between your device and our pioner servers is encrypted using TLS (Transport Layer Security). Your password is hashed and never stored in plain text on our servers. Payment information is encrypted and isolated from general account data.

Our pioner team restricts access to your personal data to authorized staff members only. We conduct regular security audits and maintain backup systems to prevent data loss. If we detect a security breach affecting your pioner account, we will notify you via email and provide guidance on protecting your account.

Contact Us About Privacy on pioner

If you have questions about our privacy practices, how we use your data on pioner, or if you wish to exercise your rights, contact our support team. We provide English-language assistance via live chat within the pioner app, email, or the in-app help centre. We will respond to privacy inquiries within a reasonable timeframe.

If you believe we have violated your privacy rights or mishandled your data on pioner, you may file a complaint with our support team. We will investigate your complaint and respond with our findings. If you are not satisfied with our response, you may pursue remedies available under your local jurisdiction's data-protection laws.

This privacy notice was last updated and is effective as of the date shown on our pioner platform. We may update this notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through a notice on pioner.